Customer Service Representative - State Farm Agent Team Member

Ed Thompson - State Farm Agent; Pearland (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License paid

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Ed Thompson - State Farm Agent in Pearland, TX is seeking a Customer Service Representative to join a people-first team. You will handle inquiries, provide policy information, process changes, and coordinate with other agency staff to deliver exceptional service to the community.

We emphasize training, personal growth, a flexible schedule, paid time off, and advancement opportunities. Bonus opportunities and a competitive salary reflect your performance and dedication to helping customers.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I became a State Farm agent because I've always enjoyed helping people and serving others, and that mindset continues to guide everything we do. Our team works closely together to accomplish shared goals, and I maintain an open-door policy so anyone can bring questions, ideas, or challenges forward at any time.

Over the years, our agency has been honored with numerous State Farm awards, including the Crystal of Excellence, which reflects our commitment to service, integrity, and continuous improvement. Giving back is also important to us - we stay involved with local service organizations, and I've had the opportunity to serve in local political office as well.

We pride ourselves on treating everyone with respect and dignity, and we place a strong emphasis on training and personal growth. Our team enjoys a healthy work-life balance, a stocked break room, casual Fridays, paid team lunches to celebrate achievements, and plenty of bonus opportunities. Advancement is encouraged here, and we truly consider our team members family. We're looking for someone who is positive, sees opportunities instead of problems, and wants to grow alongside a supportive, people-first team.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Ed Thompson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.