Customer Service Representative - State Farm Agent Team Member

Dominic Agostini - State Farm Agent; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic and growing agency in New York as a Customer Service Representative. Engage with customers, resolve inquiries and support their insurance needs while enhancing your career. We value a team-oriented environment where excellence and personal achievement thrive.

Qualifications

• Dedicated to customer service.
• Able to relate effectively to customers.
• Excellent communication skills.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service

Communication

Problem-solving

Job description

The Dominic Agostini Agency is a growing agency in the Greater Rochester area. Currently with three locations throughout Monroe County, our agency has a long history of solid growth and high customer satisfaction. We provide on-site training for all new representatives!

As a Customer Service Representative with the Dominic Agostini Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS :

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Compensation : $40,000.00 - $60,000.00 per year

Ready to Launch Your Career?

We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Dominic Agostini - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Dominic Agostini - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Greece, NY.
• I have been a State Farm agent since 2004.
• I am a proud graduate of Niagara University.
• Our agency has received awards including : Ambassador Travel, Legion of Honor, and Silver Scroll

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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