Customer Service Representative - State Farm Agent Team Member

Rachael Kidd - State Farm Agent; Mobile (AL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Flexible schedule

Competitive salary

Job summary

Rachael Kidd - State Farm Agent is seeking a Customer Service Representative to join the agent team and deliver exceptional experiences. You will answer inquiries, provide policy information, assist with policy changes, and coordinate with other team members to support community needs.

This role offers development opportunities, a flexible onboarding process, paid time off, and a chance to grow with a trusted insurance brand while helping customers protect what matters most.

Qualifications

• Clear communication skills and the ability to engage with customers effectively.
• Strong interpersonal skills to build rapport with clients and colleagues.
• Prior customer service experience is preferred and advantageous.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Rachael Kidd - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.