Customer Service Representative - State Farm Agent Team Member

State Farm; Malvern (Chester County); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading insurance agency is looking for a Customer Service Representative to join their team. In this role, you will create exceptional customer experiences while resolving inquiries, supporting policy changes, and promoting a customer-focused atmosphere. Ideal candidates are empathetic, detail-oriented, and eager to assist community members.

Benefits

License reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented and capable of multitasking.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal Skills

Detail-oriented

Multitasking

Education

Previous customer service experience

Job description

Benefits:

• License reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ed Hart - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.