Customer Service Representative - State Farm Agent Team Member

Nathan Carter - State Farm Agent; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Nathan Carter - State Farm Agent is seeking a Customer Service Representative in Louisville, KY to deliver exceptional service, process policy changes, and assist customers with claims and inquiries. The role emphasizes attention to detail, friendly communication, and teamwork within a welcoming office culture.

The successful candidate will thrive in a fast-paced environment, be customer-focused, and contribute to community engagement while pursuing growth opportunities within the agency.

Qualifications

• Clear communication and interpersonal abilities.
• Able to multitask while assisting customers.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Multitasking

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative with Nathan Carter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Our office is welcoming and upbeat, and we keep things comfortable: business casual attire is the standard; tennis shoes are absolutely welcome. If you’re outgoing, motivated, and ready to make an impact while chasing your goals, we’d love to meet you.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Come join us in the Highlands where your next great opportunity is right around the corner.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.