Customer Service Representative - State Farm Agent Team Member

Tom DeBerry; Long Beach (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hiring bonus

Flexible schedule

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Tom DeBerry is seeking a Customer Service Representative to join his State Farm Agent Team in Long Beach, California. This full-time role involves providing exceptional customer experiences, answering inquiries, assisting with policy changes, and processing claims. Candidates should possess strong communication skills and the ability to multitask effectively. A starting compensation between $45,000 and $60,000 per year is offered, along with benefits such as health insurance and a flexible schedule. Opportunities for advancement are also available within this supportive agency.

Qualifications

• Excellent communication skills are necessary to assist customers effectively.
• Must be detail-oriented to ensure accurate information.
• Customer service experience is preferred for handling inquiries.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer-service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Tucson, AZ

Benefits include:

• Hiring bonus
• Flexible schedule
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Tom has been a State Farm agent for 43 years, building an agency grounded in professionalism, genuine care for clients, and a team environment where people enjoy working together. With a team of 12, the office blends high standards with a warm, supportive culture. Tom was born in Long Beach, California, played college basketball for legendary coach Lute Olson, and remains very active in his church community. His leadership style reflects those roots - disciplined, team‑focused, and deeply committed to serving others.

Employees enjoy a variety of perks, including a 401(k), health benefits, weekly prize competitions, and quarterly team‑building events that keep the environment fun and connected. For someone looking to join a long‑established agency with a reputation for integrity, teamwork, and steady growth, this is the kind of place where you can build a meaningful and lasting career.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Tom Deberry, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer‑service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer‑service experience preferred.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Compensation $45,000.00 – $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.