Customer Service Representative - State Farm Agent Team Member

Stewart Perry; Lexington (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

Stewart Perry - State Farm Agent is seeking a Customer Service Representative to provide exceptional customer experiences and support to agency team members. This role involves assisting customers with policy inquiries, updates, and claims while maintaining an organized record of all interactions. Ideal candidates should be customer-focused, detail-oriented, and possess strong communication skills. Opportunities for internal growth and advancement are available for motivated individuals.

Benefits

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Vision insurance

Qualifications

• Strong communication and interpersonal skills are crucial.
• Detail-oriented with the ability to multitask.
• Previous experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Education

Previous customer service experience

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Stewart Perry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.