Customer Service Representative - State Farm Agent Team Member

Jake Wasinger - State Farm Agent; Lee's Summit (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Simple IRA

Job summary

Jake Wasinger - State Farm Agent in Lee's Summit, MO is seeking a Customer Service Representative to deliver exceptional service, build relationships with customers, and support a growing insurance business.

You will handle inquiries, maintain records, coordinate with team members, and help the community with quotes, policy questions, and account updates. Training is provided, with a focus on work-life balance and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2025 after spending nine years as a State Farm team member. Becoming an agent was always a goal of mine, and I'm proud to now lead an experienced, knowledgeable team. Outside of work, I've been married for 13 years, have two children, and enjoy supporting local sports.

Our agency offers paid time off, paid holidays, a Simple IRA, and a strong commitment to work-life balance. We're focused on creating an environment where team members can continue learning, developing, and building rewarding careers.

Our office has a tenured team with a strong growth mindset and a wealth of industry knowledge. I'm looking for someone who genuinely enjoys helping customers, is coachable, hardworking, dependable, and follows through on their responsibilities. Most importantly, we want someone who fits well with our culture, supports those around them, and is excited to grow alongside us.

Role Description:

As a Customer Service Representative with Jake Wasinger - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.