Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Lake Charles (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Lake Charles, LA is seeking a Customer Service Representative to deliver exceptional customer experiences and support agency growth. Ideal candidates should possess strong communication skills, be detail-oriented, and have a commitment to customer satisfaction. Responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining customer records. Competitive salary range of $30,000 to $45,000, along with benefits like a flexible schedule and training opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and capable of multitasking.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

About Our Agency

Our agency opened in 2008 and has grown into a team of 14 who are focused on building strong relationships and supporting one another. I started my journey as an Agent Aspirant, which gave me a clear understanding of what it takes to grow in this business and how to support team members along the way. I’m married with five kids, including twins, and family is at the center of everything I do. We stay very active in sports and family activities, and that family‑first mindset carries over into the culture of our office. I stay involved in the community through the local Chamber of Commerce, building connections and supporting local businesses and events. Our team enjoys a strong benefits package that includes a group life program, 401(k), PTO, paid vacation, sick leave, bonuses, and opportunities for both professional and personal development. We also make time for team outings and team‑building events to stay connected and celebrate our successes. Our culture is tight‑knit, high‑energy, and relationship‑focused. Our motto is “One team, one heartbeat,” and we live that out every day by supporting each other and our customers. We’re looking for someone with a strong work ethic who is empathetic, consistent with follow‑up, and focused on building real relationships. If you’re someone who truly cares about people and wants to be part of a supportive, driven team, this could be a great place to grow your career.

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Chris Gaudet - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $30,000.00 - $45,000.00 per year

Our Services

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.