Customer Service Representative - State Farm Agent Team Member

Joshsalmans; Junction City (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

Joshsalmans in Junction City, Kansas, is seeking a Customer Service Representative to assist clients with inquiries, payments, and claims while enhancing customer satisfaction. The ideal candidate should be outgoing and possess strong communication skills.

This role involves managing client insurance accounts, answering inquiries, and processing claims. Previous experience in customer service and insurance is preferred, with a focus on multitasking and detail-oriented work.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to multitask is required.
• Previous customer service experience preferred, especially in insurance.

Responsibilities

• Manage client insurance accounts and update information.
• Answer customer inquiries and provide policy information.
• Assist clients with policy changes, updates, and payments.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking ability

Previous customer service experience

Insurance knowledge

Job description

Benefits

• Licensing paid by agency
• 401(k) matching
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

Role Description

As a Customer Service Representative with Josh Salmans State Farm, you will play a crucial role in assisting clients with inquiries, payments, processing claims, providing details information about various coverage options, and addressing concerns with patience and professionalism. The ideal candidate for this position should be outgoing, personable, and able to build a rapport quickly with customers. Strong communication skills and a proactive attitude will be key to succeeding in this dynamic role, all while maintaining a high level of customer satisfaction through value‑based conversations.

Responsibilities

• Managing client insurance accounts and update information.
• Answer customer inquiries and provide policy information.
• Assist clients with policy changes, updates and payments.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Previous experience in insurance preferred. If you are not currently licensed, you will be required to become licensed.