Customer Service Representative - State Farm Agent Team Member

Sasha Ivanov Insurance; Illinois; On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

An insurance agency located in Palatine, IL seeks a Customer Service Representative to provide exceptional customer experiences. The candidate will be responsible for answering inquiries, assisting with policy changes, and processing claims. Ideal candidates possess strong communication skills and detail orientation, with a preference for those with previous customer service experience. This role offers a competitive salary of $45,000 per year along with benefits and growth opportunities.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Bilingual Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Palatine, IL

Replies within 24 hours

• Hiring bonus
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Sasha Ivanov - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation $45,000.00 - $45,000.00 per year

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State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.