Customer Service Representative - State Farm Agent Team Member

Courtney Steele - State Farm Agent; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Courtney Steele - State Farm Agent is seeking a Customer Service Representative to join our team in Houston, Texas. You will play a crucial role in providing exceptional customer experiences that strengthen our agency's growth.

Your detail-oriented and empathetic approach will help you serve our community effectively. Responsibilities include answering inquiries, processing claims, and assisting with policy changes. We encourage driven candidates to apply for opportunities for internal growth.

Qualifications

• Strong communication and interpersonal skills for effective customer interactions.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Prior experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Bonus based on performance
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Courtney Steele - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.