Customer Service Representative - State Farm Agent Team Member

Courtney Simpson - State Farm Agent; Fort Walton Beach (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Courtney Simpson - State Farm Agent in Fort Walton Beach, Florida, is looking for a Customer Service Representative to provide exceptional support to customers. In this role, you will handle inquiries, assist with policy changes, and process claims while interacting with the community.

Your attention to detail and strong communication skills will help ensure customer satisfaction and contribute to agency success. This position offers growth opportunities for motivated candidates.

Qualifications

• Ability to effectively communicate with customers and colleagues.
• Strong attention to detail and ability to manage multiple tasks.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Courtney Simpson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.