Customer Service Representative - State Farm Agent Team Member

Rachele Rendon - State Farm Agent; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

401(k)

401(k) matching

Bonus based on performance

Paid time off

Parental leave

Signing bonus

Training & development

Job summary

Rachele Rendon - State Farm Agent in Houston, TX is seeking a Customer Service Representative to deliver exceptional service and support to clients seeking insurance solutions. You will handle inquiries, assist with policy changes, and coordinate with team members to ensure a smooth customer experience.

The role emphasizes empathetic, customer-focused engagement with opportunities for internal growth for driven, sales-minded individuals.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Life Insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off
• Parental leave
• Signing bonus
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Rachele Rendon, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.