Customer Service Representative - State Farm Agent Team Member

Keiko Pacheco - State Farm Agent; Honolulu (HI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Job summary

Keiko Pacheco - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of the agency in Honolulu, Hawaii. You will handle inquiries, explain policies, and coordinate with the team to meet community needs.

Ideal candidates bring a customer-focused mindset, strong communication skills, and the ability to multitask in a fast-paced environment. Training and advancement opportunities are available within a supportive team.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Multitasking

Customer service experience

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Keiko Pacheco - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.