Customer Service Representative - State Farm Agent Team Member

Derekismyagent; Hillsboro (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Derek D Spears - State Farm Agent in Hillsboro, OR is seeking a Customer Service Representative to deliver exceptional client experiences and support a growing insurance agency. You will handle inquiries, coordinate with team members, and anticipate community needs while contributing to a welcoming, values-driven workplace.

The role emphasizes customer focus, empathy, and potential for internal growth within a State Farm agent team that offers benefits and a strong work-life balance.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Hillsboro - OR

Replies within 24 hours

• License Reimbursement


• 401(k)


• Bonus based on performance


• Health insurance


• Opportunity for advancement


• Paid time off

ABOUT OUR AGENCY

With over 19 years of experience with State Farm, I've built an agency focused on inclusivity, support, and strong relationships. We're proud to be a pet-friendly office and an LGBTQIA+ welcoming workplace where people can feel comfortable being themselves.

I'm married and have two godchildren, and I value creating a positive, respectful environment both inside and outside of the office.

For our team, we offer a 401(k), health benefits, and a strong focus on work-life balance.

Our office culture is open, supportive, and people-first. We're looking for someone who is respectful, motivated, and enjoys working with others - someone who wants to be part of a welcoming team where everyone is valued and supported.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Derek D Spears - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.


• Assist clients with policy changes and updates.


• Process insurance claims and follow up with clients.


• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

JOIN A COMMUNITY OF GOOD NEIGHBORS

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none