Customer Service Representative - State Farm Agent Team Member

Brad Hornback - State Farm Agent; Gresham (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Group Life Insurance Benefits

Flexible hours

Job summary

Brad Hornback - State Farm Agent in Gresham, OR is hiring a Customer Service Representative to join our agent team. You will help customers with insurance availability, coverages, policy changes, and billing questions with a friendly, service-oriented approach.

We offer benefits and opportunities for advancement, plus flexible hours and PTO. The position emphasizes teamwork, learning, and growing within the agency while providing a supportive, energetic work environment.

Qualifications

• Excellent interpersonal skills and communication (written, verbal, listening).
• People-oriented with strong organizational skills and attention to detail.
• Self-motivated, proactive problem solving, and dedicated to customer service.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance options, coverages, and billing.
• Educate customers about options using a needs-based review process.
• Support local community events with the agent.
• Maintain a strong work ethic and commitment to success each day.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Computer skills

Team oriented

Multitasking

Customer relations

Property and Casualty license

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to identify and support local community events in our market.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Group Life Insurance Benefits
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Compensation: $20.00 per hour

We're Hiring!

We attribute our success to having afun, energetic environment that is an enjoyable place to work. Our team works hardto reach our goalstogether as a teamand have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Brad Hornback - State Farm Agent may be the right fit for you! Come work with an energetic, fun team at Brad Hornback - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Gresham, Oregon.
• Our office is open 9:00am - 5:00pm.
• We currently have 3 team members at our agency.
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none