Customer Service Representative - State Farm Agent Team Member

Cliff Ourso - State Farm Agent; Gonzales (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

Cliff Ourso - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for insurance clients in Gonzales, LA. You will resolve inquiries, assist with policy changes, and coordinate with agency teammates to ensure smooth client experiences.

Ideal candidates are customer-focused, empathetic, and driven for growth within the agency. Internal advancement opportunities are anticipated for motivated individuals with sales-minded aptitude.

Qualifications

• Strong communication and interpersonal abilities are essential.
• Attention to detail and the ability to multitask effectively.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Cliff Ourso - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.