Customer Service Representative - State Farm Agent Team Member

State Farm Agent; City of Binghamton (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

License Reimbursement

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

Kris Yelverton - State Farm Agent is seeking a Customer Service Representative to support an insurance and financial services office in Vestal. You will handle customer inquiries, provide policy information, assist with changes, and coordinate with the team to meet community needs.

Paid time off, health/dental/vision, life insurance, and advancement opportunities are offered, with a performance-based bonus. This role emphasizes service quality and community engagement for career growth.

Qualifications

• Clear communication and strong interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

About Our Agency

Our agency opened in 2014 and has grown into a team of 10 who are focused on developing professionals and delivering strong service to our customers. Before becoming an agent, I worked for a State Farm agent, which gave me firsthand experience and helped shape the culture I wanted to build in my own office.

Responsive recruiter

Benefits

• Life Insurance
• License Reimbursement
• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

About Our Agency

Our agency opened in 2014 and has grown into a team of 10 who are focused on developing professionals and delivering strong service to our customers. Before becoming an agent, I worked for a State Farm agent, which gave me firsthand experience and helped shape the culture I wanted to build in my own office.

I’m a graduate of Binghamton University, married with two kids, and spend much of my free time coaching football, baseball, and basketball. Being involved with youth sports and staying connected to families in the community is something I truly enjoy.

We offer paid time off, health, dental, and vision coverage, life insurance, retirement benefits, advancement opportunities, and performance-based bonuses. We believe in giving our team the tools and support they need to build a strong future.

Our culture is ideal for young professionals looking to take their first step into the professional world. We focus on providing the training, structure, and mentorship needed to become successful insurance and financial professionals. If you’re motivated, eager to learn, and ready to build a long‑term career, this could be a great place to get started and grow.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kris Yelverton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $60,000.00 per year

Do you want a career and not just a job?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in the Weis plaza on Rano Blvd in Vestal.
• I have been a State Farm agent since 2014.
• I am a proud graduate of Binghamton University.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Million Dollar Round Table, and Senior Vice President's Club

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.