Customer Service Representative - State Farm Agent Team Member

Austin Brown - State Farm Agent; Broken Arrow (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Austin Brown - State Farm Agent is hiring a Customer Service Representative to deliver exceptional service and help protect clients through insurance products. You will handle inquiries, assist with policy changes, and coordinate with the team to meet community needs.

Recognized in Oklahoma for community involvement, this role emphasizes growth within a friendly, team-oriented agency environment and ongoing training opportunities.

Qualifications

• Clear communication with customers and coworkers.
• Attention to detail in processing information and records.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency has been serving customers since 2012 in Vinita and expanded to Broken Arrow in 2022. Today we’re proud to be recognized as one of the top agencies in the country. Our team currently includes 12 full-time team members, and as we continue to grow, we’re looking to add four more.

We work hard, but we also have a lot of fun together. Our team enjoys regular team-building events like pickleball, paint parties, holiday potlucks, and Halloween celebrations. We love finding reasons to celebrate and build strong relationships within the team.

We’re also very active in our communities, participating in local events such as the Wine Walk and Rooster Days in Broken Arrow, Route 66 Fest, car shows, and the world’s largest Calf Fry in Vinita.

Our team members enjoy recognition events in Oklahoma City and Tulsa, along with travel bonuses in addition to their regular vacation time. We also offer health benefits, strong work-life balance, and ongoing training and development.

Our culture is energetic, supportive, and team-focused. If you’re looking to grow with a high-performing agency that values professionalism, community involvement, and having fun along the way, this could be a great place to build your career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Austin Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.