Customer Service Representative - State Farm Agent Team Member

Aspen Kralich - State Farm Agent; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Job summary

Aspen Kralich - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for clients within the State Farm agency. You will handle inquiries, assist with policy changes, and help coordinate with team members to meet client needs.

The role emphasizes accuracy, customer focus, and growth opportunities for driven, sales-minded individuals in a supportive agency environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Aspen Kralich - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.