Customer Service Representative - State Farm Agent Team Member

Brett Carlini; Aurora (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Paid time off

Training & development

Job summary

Brettcarlini in Aurora, Colorado is seeking a Customer Service Representative to deliver exceptional customer experiences for their insurance agency. This role involves answering inquiries, assisting with policy changes, processing claims, and maintaining customer records. Ideal candidates should possess strong communication skills and attention to detail, with previous customer service experience being a plus. Join a team focused on internal growth opportunities while supporting a community of clients.

Qualifications

• Strong communication and interpersonal skills are essential for engaging with customers.
• Being detail-oriented helps in maintaining accurate records and managing inquiries efficiently.
• Previous experience in customer service is preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Job description

Benefits

• Company parties
• Competitive salary
• Paid time off
• Training & development

Role Description

As a Customer Service Representative with Brett Carlini State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.