Customer Service Representative - State Farm Agent Team Member

Nicholas Cortino - State Farm Agent; Aurora (IL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Nicholas Cortino - State Farm Agent in Aurora, IL seeks a friendly, bilingual team member to support customers with insurance and financial services. You will establish relationships, educate clients about options, and help with policy changes in a fast-paced community office.

This role offers hourly pay plus commission/bonus, 401(k) matching, paid time off, and flexible hours. Training and development are provided, with growth opportunities within the agency.

Qualifications

• Clear communication and customer-focused approach.
• Ability to multitask and stay organized.
• Experience helping customers preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Use a needs-based approach to educate customers about insurance options.
• Develop leads, schedule appointments, identify needs, and market products.
• Answer inquiries and provide policy information.
• Assist with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail oriented

Multitasking

Customer service experience

Job description

Benefits:

• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

Position Overview:

Looking for Bilingual Team Member.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

As an Agent Team Member, you will receive...

• Hourly pay plus commission/bonus
• 401K plus match
• Health benefits may be available
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment
• Must obtain Property and Casualty Insurance License

Flexible work from home options available.