Customer Service Representative - Spanish/English Bilingual - Work From Home

SMI Management, LLC; Orlando (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading family-owned company in the human services field seeks a Bilingual Customer Service Representative who is passionate about helping others. This full-time remote role requires strong communication skills, a high school diploma, and at least one year of customer service experience. Benefits include no weekends, paid training, and career growth opportunities in a supportive work environment.

Benefits

No Weekends!

Paid Training

Bi-annual Bonuses

Health Club Reimbursements

Career Growth Opportunities

Exciting, Fun, and Supportive Work Environment

Coworkers Who Feel Like Family

Qualifications

• Bilingual proficiency in English and Spanish is required.
• At least one-year prior experience in customer service or related fields.
• Proficient in data entry skills including keyboard, mouse, and 10-key pad.

Responsibilities

• Receive calls from child support client stakeholders.
• Categorize calls and record any abusive or extraordinary calls.
• Document customer interactions and resolve complaints.

Skills

Communication

Interpersonal Skills

Tact

Patience

Courtesy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representative - Spanish/English Bilingual - Work From Home page is loaded

Customer Service Representative - Spanish/English Bilingual - Work From Home

Apply locations USA - Remote FL USA - Remote KS USA - Remote GA USA - Remote OH USA - Remote MO time type Full time posted on Posted 2 Days Ago job requisition id JR100050

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Systems & Methods, Inc. (SMI)

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!!

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 54th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Position Overview

The Bilingual Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.

Job Duties

• Possess strong oral and written communications skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• Provide accurate, valid, and complete information
• Resolve customer complaints, provide appropriate solutions and alternatives
• Document customer interactions
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
• Maintain a general understanding of policies and procedures

Required Experience:

• High School Diploma or equivalent required

• At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields.

• Bilingual proficiency in English and Spanish is required

• Must be proficient in data entry skills including keyboard, mouse, 1 0-key pad

• Basic knowledge of Microsoft Office

Full Time - Must have availability from 7:30am -6:00pm ET, Monday - Friday

Must have Private area to work and space to set-up equipment and High Speed Internet connection

Contingent on passing a background check and a drug test.

Payrate: $14.50/hr

Must reside in one of the following states for consideration:
AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV

Perks:

• NO WEEKENDS!
• Paid Training
• $$$ Bi-annual Bonuses to those Who Qualify*! $$$
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, Fun, and Supportive Work Environment
• Coworkers Who Feel Like Family; We celebrate you!

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.

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SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families.

SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits.

We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.