Customer Service Representative (ServiceTitan Experience a PLUS!)

Tony LaMartina Plumbing Company, Inc.; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Weekly bonus

Job summary

Tony LaMartina Plumbing Company, Inc. is seeking a friendly Customer Service Representative to answer calls, schedule service, and keep our team coordinated in a busy St. Louis shop. This family-owned business values reliability, a positive attitude, and a customer-first mindset.

Experience with ServiceTitan is preferred, but we will train the right candidate. Enjoy a stable schedule with no weekends or nights, paid holidays and PTO, and a supportive team culture in a long-standing local company.

Qualifications

• Experience with ServiceTitan preferred, training provided if needed.
• Strong verbal and written communication skills.
• Reliable, friendly, and organized with multitasking ability.

Responsibilities

• Answer incoming phone calls with professionalism and a positive attitude
• Schedule service appointments quickly and accurately in ServiceTitan
• Communicate with internal team members to keep jobs flowing smoothly
• Outbound calls to our members
• Represent the brand with a customer-first mindset

Skills

Phone etiquette

Communication

Customer service

Organized

Education

High school diploma

Tools

ServiceTitan

Job description

Are you a phone-answering pro with a knack for making people smile — even when their toilet isn’t?

Join the team at Tony LaMartina Plumbing Company , a family-owned business with over four generations of service in St. Louis. We’re growing fast and looking for a dependable, friendly, and organized Customer Service Representative (CSR) to help us continue delivering 5-star service.

If you love structured workdays, solving problems, and talking to customers who just want someone who gets it — we want to meet you. Bonus points if you already know ServiceTitan (our software of choice), but we’ll train the right person with the right attitude.

Schedule

• No weekends, no nights, and no surprises. Just a solid, reliable schedule.
• $18–$24 per hour (based on experience and skills) ... and weekly BONUS!
• Paid holidays and paid time off
• Consistent hours in a friendly, supportive environment
• Training provided (especially if you’re new to ServiceTitan)
• Fun team culture, occasional snacks, and the occasional dog visit (seriously)

Responsibilities

• Answer incoming phone calls with professionalism and a positive attitude
• Schedule service appointments quickly and accurately in ServiceTitan
• Communicate with internal team members to keep jobs flowing smoothly
• Outbound calls to our members (they're the best!)
• Represent the brand with a customer-first mindset (yes, tone does matter)

Qualifications

• Experience with ServiceTitan is preferred (but not required — we’ll train the right fit)
• Strong verbal and written communication skills
• Ability to stay organized and handle multiple priorities
• Professional, friendly, and reliable — someone who shows up on time and brings their A-game
• Comfortable using computers and modern office tools

Why Work Here?

• We’re a family business trusted in St. Louis for over 4 generations
• We have over 1000 5-star Google reviews — our customers love us, and you will too
• We take plumbing seriously — but not ourselves
• You’ll be part of a tight-knit team where your work truly matters

Ready to be the calm, confident voice on the other end of the line?