Customer Service Representative - Seasonal (On-Site)

Brite Nites; Salt Lake City (UT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Bonus pay

Job summary

Brite Nites is hiring a Seasonal Customer Service Representative for on-site work at our Millcreek, UT HQ. You will manage the full client lifecycle for a book of accounts during our busy season, including renewals, estimates, installs coordination, and end-of-season wrap-up.

Expect 2+ years in office or customer service, proficiency in Outlook/Office suite, and ability to learn Front, Brite Base, and Salesforce quickly. On-site schedule, with bonuses and 36+ hours weekly.

Qualifications

• Bachelor's degree preferred.
• 2 years office or customer service experience required.
• Driver's License required.

Responsibilities

• Own full client lifecycle for your accounts: renewal outreach, estimate preparation, install coordination, in-season support, take-down, wrap-up.
• Deliver service standard on every interaction with fast, polite, concise communication.
• Answer calls and emails; send estimates/invoices via email/text; return voicemails promptly.
• Triage inbound requests—maintenance, add-ons, damage, billing—and route as needed.
• Solicit Google reviews and flag negative reviews to management.

Skills

MS Outlook

MS Word

MS Excel

Front

Brite Base

Salesforce

Communication skills

Bilingual English/Spanish

Multitasking

Education

Bachelor's degree

Tools

Front

Brite Base

Salesforce

Job description

Customer Service Representative - Seasonal (On-Site)

Brite Nites is a nationally recognized leader in custom holiday and year-round lighting design. Since 1993, we have brought spaces to life with immersive lighting experiences for residential, commercial, and municipal clients. Our reputation is built on creativity, quality, and exceptional service.

About this position

The Client Success Team serves as the single point of contact for every Brite Nites client, from the moment a job is sold through end‑of‑season wrap‑up. As a Seasonal Client Success Representative, you own a book of standard client accounts across all territories during our busiest window and manage the full client lifecycle end‑to‑end.

Responsibilities

• Own the full client lifecycle for your accounts — renewal outreach, estimate preparation, install coordination, in‑season support, take‑down, and end‑of‑season wrap‑up.
• Deliver the Brite Nites service standard on every interaction, ensuring fast, polite, concise, and knowledgeable communication.
• Answer incoming calls and emails; send estimates and invoices via email and text; return voicemails promptly.
• Triage inbound requests—maintenance, add‑ons, damage, billing—and resolve in‑scope issues or route to the appropriate team.
• Solicit Google reviews at the right moments and flag negative reviews to management.

Desired Qualifications

• Proficient with computers, including Microsoft Outlook, Word, and Excel.
• Quick learner; able to become fluent in Front, Brite Base, and Salesforce within the first week.
• Excellent verbal and written communication; clear and professional.
• Strong organizational, problem‑solving, and analytical skills with keen attention to detail.
• Ability to multitask efficiently and work well under pressure.
• Self‑starter with a strong sense of urgency and ownership.
• Reads the escalation ladder correctly: resolves in‑scope issues and escalates out‑of‑scope matters with full context.
• Availability to work 36+ hours a week (full‑time track).
• Bilingual English/Spanish a plus, not required.

Job Types

• Full‑time
• Part‑time
• Temporary / Seasonal (~September – mid‑December 2026)

Salary

$18.00 – $22.00 per hour (paid bi‑weekly)

Schedule Options

• 8‑hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability (weekend staff work both Saturday and Sunday)

Shifts are set and rotating within team coverage: staffed 6 AM–9 PM weekdays and 6 AM–8 PM weekends via staggered shifts — no one works a 7‑day week.

Supplemental Pay

• Bonus pay

Education

• Bachelor's degree (Preferred)

Experience

• Office / customer service: 2 years (Required)

License / Certification

• Driver's License (Required)

Training

Paid training runs Monday, Sep 8 – Monday, Sep 15, 9:00 AM–6:00 PM MT daily (1‑hour lunch). You are paid for training time. If you cannot attend these dates, let us know and we can arrange alternate training.

Work Location

• On‑site at Brite Nites HQ, Millcreek, UT — no remote/hybrid.