Customer Service Representative – Seasonal

Jobtailor; Pennsylvania; On-site; USD 2,066,000 - 2,893,000; Part time

Job summary

Jobtailor in Pennsylvania seeks a seasonal customer service associate to support athletes via phone and chat. You will handle escalations, resolve orders and payments, and assist loyalty and gift card platforms. The role requires strong communication, empathy, and tech-savviness across multiple tools.

Expect a 12-week assignment with on-site work, training sessions, and collaboration with stores and shipping teams to ensure a seamless customer experience.

Qualifications

• 1-3 years in a customer-facing role; part-time ok.
• Strong communication and problem-solving skills.
• Tech-savvy with ability to navigate multiple systems.

Responsibilities

• Assist customers by phone or chat to address questions and concerns.
• Handle Tier 2 escalation calls and chats by resolving issues.
• Build relationships through clear, empathetic communication.
• Resolve order, payment, price adjustment, return/exchange, loyalty, and gift card issues.
• Use online programs to complete customer service tasks.
• Coordinate with stores, shipping, and teammates to resolve issues.
• Troubleshoot technical issues and log information accurately.
• Travel to the CSC for training and team events as needed.
• Offer supervisor recommendations to improve experiences.

Education

High School Diploma

Tools

IVR Systems

CRM Tools

Microsoft Teams

High-Speed Internet

Ethernet Port

Job description

Responsibilities

• Partner with customers over the phone or via chat to address questions and concerns
• Handle Tier 2 escalation calls and chats by resolving questions and taking ownership of concerns
• Build customer relationships through clear and empathetic communication
• Provide gear advice and resolve order, payment, price adjustment, return/exchange, loyalty account, and gift card issues
• Use appropriate processes and online programs to complete customer service work
• Work with stores, shipping companies, and Athlete Engagement teammates by phone, email, and chat to resolve issues, share knowledge, and complete queue work
• Troubleshoot technical issues, report sensitive concerns, investigate potential incidents, and log information accurately
• Travel to the CSC as needed for training, team events, and culture-building initiatives
• Offer recommendations to the supervisor to improve customer experiences

Requirements

• Seasonal role lasting approximately 12 weeks
• High school diploma or equivalent
• 1-3 years experience in a customer-facing role such as customer service, retail, food service, or hospitality; part-time experience acceptable
• High-speed internet
• Ethernet port
• Microsoft Office and TEAMS
• Ability to navigate 2 computer screens while typing and talking
• Experience with IVR (Five9), CRM or order management lookup tools, tracking information, loyalty platforms, and gift card platforms is a plus
• Love for sports and building strong communities
• Ability to think quickly and remain composed under pressure
• Strong communication and problem-solving skills
• Tech-savvy ability to navigate systems
• Flexibility to adapt to different situations and work as a team player
• Spanish bilingual ability may be used to support Spanish-speaking Athletes
• Cameras must be on during all virtual interviews
• AI tools are not permitted during any part of the interview process
• Offers are contingent upon a satisfactory background check, which may include ID verification

Core Competencies

Demonstrates strong customer service skills with the ability to resolve issues effectively while building relationships through clear communication. Proficient in navigating multiple systems and tools to enhance customer experiences and troubleshoot technical problems.

Highest-signal resume keywords

• Customer Service Experience
• Problem-Solving Skills
• Microsoft Office
• Bilingual Spanish
• Tech-Savvy

Hard Skills

• Customer Service
• Order Management
• Technical Troubleshooting
• IVR Systems
• Loyalty Platforms
• Gift Card Platforms

Soft Skills

• Empathetic Communication
• Adaptability
• Team Player
• Composure Under Pressure

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Customer-Facing Role
• Retail
• Food Service
• Hospitality
• Sports Community

Tools & Technologies

• Microsoft Teams
• CRM Tools
• High-Speed Internet
• Ethernet Port