Customer Service Rep. - Outdoor/Sports

TEKsystems; Happy Valley (OR); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) retirement plan

Life insurance

Disability insurance

HSA

Employee assistance program

Transportation benefits

Paid sick leave

Job summary

TEKsystems is seeking Seasonal Customer Service Representatives to support peak demand at our Portland, OR site. You will handle calls, chats, and emails, guiding customers through product inquiries, orders, and warranty claims with a service-driven mindset.

Training is mandatory, and shifts include early hours and weekend coverage during the peak season. This onsite role offers benefits, a team-oriented culture, and potential long-term opportunities at the end of the season.

Qualifications

• At least 1 year of customer service experience.
• Retail, call center, hospitality, sales, or food service experience is transferable.
• Strong communication and interpersonal skills.
• Comfortable handling difficult conversations professionally.
• Strong computer skills and ability to navigate multiple systems.

Responsibilities

• Handle a high volume of inbound customer calls, chats, and emails.
• Assist customers with product questions and order inquiries.
• Help customers with warranty claims and claim status updates.
• Resolve customer issues with professionalism and empathy.
• Build rapport with customers through friendly interactions.
• Learn product information and stay up to date on offerings.

Skills

Customer service

Communication

Computer skills

Microsoft Office

Job description

Seasonal Customer Service Representative

Location: Portland, OR (Onsite) - North West Portland to be exact, closer to Beaverton, OR

Pay: $20.00/hour for the first 5 weeks, then increases to $21.00/hour for the remainder of the assignment

Start Date: September 28, 2026

Contract Length: Through February 13, 2027 - There is a chance to land a long-term spot with this company after the season.

Schedule: Full-time, 40 hours per week

About The Opportunity

A leading outdoor apparel and footwear company is seeking Seasonal Customer Service Representatives to support increased customer demand during their busy season. This is a great opportunity to gain experience with a well-known consumer brand while working in a supportive, team-oriented environment.

In this role, you'll be the voice of the brand, assisting customers through phone, chat, and email while providing personalized, high-quality service.

What You’ll Do

• Handle a high volume of inbound customer calls, chats, and emails
• Assist customers with product questions, order inquiries, billing, and account-related concerns
• Help customers with warranty claims and claim status updates
• Resolve customer issues with professionalism, empathy, and problem-solving skills
• Make customer-focused decisions while adhering to company policies
• Build rapport with customers through friendly and personalized interactions
• Learn product information and stay up to date on product offerings
• Deliver an outstanding customer experience during every interaction

Qualifications

• At least 1 year of customer service experience
• Retail, call center, hospitality, sales, or food service experience is highly transferable
• Strong communication and interpersonal skills
• Comfortable handling difficult customer conversations professionally
• Strong computer skills and ability to navigate multiple systems simultaneously
• Experience with Microsoft Office and email platforms
• Ability to work in a fast-paced environment
• Positive attitude and strong desire to help customers

Training

Training is mandatory and attendance is required for the entire training period.

Training Schedule

• 2 to 3 weeks
• Monday through Friday
• 8:00 AM to 5:00 PM

Work Schedule

Schedules Will Be Assigned Within The Operating Hours Below

Pre-Season Hours

• Monday through Friday
• 5:00 AM to 5:00 PM

Peak Season Hours

• Sunday through Saturday
• 5:00 AM to 8:00 PM

Schedules may start up to 15 minutes before opening or end up to 15 minutes after closing.

Important Seasonal Requirements

Peak season runs from November 1, 2026 through February 13, 2027.

Candidates Must Be Comfortable With

• Working weekends and flexible schedules
• Overtime opportunities during peak season
• Mandatory workdays on Black Friday and Cyber Monday
• Additional shifts being added during peak business periods
• A time-off blackout period from November 27 through December 12

Holiday Closures Include

• Thanksgiving Day
• Christmas Day
• New Year's Day

Work Environment & Perks

• Business casual work environment
• Dedicated workstation provided
• Team-focused culture with seasonal employee events and activities
• Employee store access and product discounts
• Friendly and supportive team atmosphere

Benefits

• Medical, Dental, and Vision coverage
• 401(k) Retirement Plan
• Life Insurance
• Short-Term and Long-Term Disability
• Health Savings Account (HSA)
• Employee Assistance Program
• Transportation Benefits
• Paid Sick Leave and other eligible leave programs

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay And Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Portland,OR.

Application Deadline: This position is anticipated to close on Sep 14, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.