Customer Service Representative | Billing Support

Spectrum; Zanesville (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative on the billing team to provide knowledgeable assistance and account support to customers. The role involves handling inbound calls, navigating multiple programs, and delivering professional service in a fast-paced office setting.

For this position, a high school diploma or equivalent is required, with flexibility to work nights, weekends, and holidays. English proficiency is essential, and prior customer service or cable/telecom experience is

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work nights, weekends, holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Provide product knowledge and account support to Spectrum customers.
• Handle inbound calls related to billing inquiries with empathy and accuracy.
• Navigate multiple computer programs while speaking with customers on the phone.
• Collaborate with management on customer issue escalations.
• Represent a Fortune 100 company with professionalism and courtesy.

Skills

Communication

Organization

Time management

Problem-solving

Multitasking

Customer service

Dependability

Courtesy

Empathy

Enthusiasm

Results-driven

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.