Customer Service Representative/Sales

National Calibration Inc; Scottsdale (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Holiday Pay

401K

Job summary

A calibration services provider in Scottsdale, AZ is seeking a Customer Service Representative/Marketing. The role involves delivering exceptional service, engaging customers, and managing data efficiently. Applicants should be proficient with Microsoft Office and possess strong organizational skills. This position offers opportunities for growth in a supportive environment.

Qualifications

• Proficient with Microsoft Office Suite for client communication.
• Strong organizational skills to manage multiple tasks.
• Demonstrated effective communication with customers.
• High School Diploma or equivalent is required.
• College degree is a plus but not required.

Responsibilities

• Deliver exceptional customer service to client inquiries.
• Engage with customers to promote services and manage leads.
• Organize appointments and coordinate receipt/delivery of equipment.
• Maintain accurate client records using in-house software.
• Handle multiple tasks in a fast-paced environment.

Skills

Proficient with Microsoft Office Suite

Strong Organization skills

Effective Communication

Education

High School Diploma or equivalent

College Degree (preferred)

Tools

Excel

Microsoft Office

Job description

Job Title: Customer Service Representative/Marketing

Location: Scottsdale, AZ

Company: National Calibration Inc.

Pay / Salary: DOE, Competitive, Bi-weekly pay frequency

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off (PTO), Holiday Pay, 401K and more

About Us: National Calibration Inc., established in 1955, is a growing full-service commercial calibration company with multiple offices across the southwestern United States. We are committed to providing excellent career opportunities within a stable, learning-focused, family-oriented, safe, and fun work environment. Our team fosters growth through ample cross-training and development opportunities, with clear paths into technical or sales / marketing roles built on a strong foundation of customer service expertise.

Initial Responsibilities

• Customer Service: Deliver exceptional customer service, ensuring all client inquiries are addressed promptly, professionally, and with a customer-first attitude.
• Sales Support: Engage with customers to promote our services, help manage leads and convert inquiries into business opportunities.
• Appointment Scheduling & Coordination: Organize appointments and coordinate the receipt and delivery of customer equipment, ensuring schedules are optimized and customer expectations are exceeded.
• Client Data Management: Use our in-house designed software to maintain accurate client records, track service needs and monitor equipment status.
• Task Management: Handle multiple tasks in a fast-paced environment, ensuring all responsibilities are completed on time and in alignment with company goals.

Skills, Knowledge, and Abilities

• Proficient with Microsoft Office Suite: Comfortable using Excel, Word, Outlook, Teams and other tools for client communication and data management.
• Strong Organization skills: Able to prioritize tasks, manage multiple responsibilities simultaneously and work efficiently under deadlines.
• Effective Communication: Demonstrated ability to interact professionally and effectively with customers and team members.
• High School Diploma or equivalent: Required.
• Knowledge of Tools: Helpful but not mandatory.
• College Degree: Is a plus but not required.

Physical Requirements

• Ability to frequently sit, stand, walk, and reach for up to 8 hours.
• Ability to lift or move heavy instruments (up to 50 pounds for short distances).

Must Have

• Clean driving record for the past 3 years.
• Ability to pass pre-employment drug screening.

To learn more about our company, please visit www.nationalcalibration.com.

Equal Opportunity Employer