Customer Service Representative (Ryder Vehicle Sales Support) - Remote

Ryder System, Inc.; Cumming (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the transportation sector is seeking a Customer Service Representative for its Remote Vehicle Sales Support team. The role involves assisting customers with inquiries post-purchase and provides a starting pay of $17/hr, with a higher rate for bilingual candidates. Applicants should possess strong communication skills in both French and Spanish, alongside a high school diploma or equivalent. After a 3-week onsite training in Alpharetta, the position will allow for remote work within a dynamic team environment.

Benefits

Comprehensive health and welfare benefits

Paid time off for vacation, illness, and family leave

401(k) retirement savings plan

Qualifications

• H.S. diploma/GED required.
• One (1) year or more in sales and/or customer service required.
• Strong French and Spanish language skills.

Responsibilities

• Assist customers with pre and post purchase inquiries.
• Handle inbound/outbound Retail Vehicle Sales support related calls, email, Text.
• Ensure customer inquiry resolution.

Skills

Strong verbal communication skills

Strong written communication skills

Customer service skills

Ability to deal with ambiguity

Flexibility

Education

H.S. diploma/GED

Job description

Customer Service Representative (Ryder Vehicle Sales Support) - Remote

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Customer Service Representative (Ryder Vehicle Sales Support) - Remote

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Job Description

We are seeking strong French and Spanish applicants

Starting pay is $17.00/hr, if bilingual it's $18.00/hr

Monday - Friday, 10:00am - 7:00pm

3 weeks of training will be onsite in Alpharetta, GA - After training you will work remote

We are seeking strong French and Spanish applicants

Summary

A Retail Vehicle Sales Customer Service Representative I is responsible for assisting our RVS customers with pre and post purchase inquiries. The Customer Service Representative I position work cross functionally across Sales, Operations and Asset Management, while applying excellent customer communication skills. This individual is responsible for inbound/outbound Retail Vehicle Sales support related calls, email, Text. An RVS Support agent will maintain ownership of customer inquiry (case) until resolution is communicated to Customer.

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Ryder's most recently been named a “ Top Company for Women to Work for in Transportation (https://newsroom.ryder.com/news/news-details/2020/Ryder-Named-a-Top-Company-for-Women-to-Work-For-in-Transportation-Underscoring-Diversity-Initiatives/default.aspx) ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies (https://newsroom.ryder.com/news/news-details/2020/Fortune-Magazine-Names-Ryder-among-Worlds-Most-Admired-Companies-for-Eighth-Year-in-a-Row/default.aspx) ,” one of “ America’s Most Responsible Companies (https://newsroom.ryder.com/news/news-details/2020/Ryder-Recognized-for-Corporate-Social-Responsibility-Leadership-by-Newsweek/default.aspx) ” by Newsweek.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
• Workflow management: enhance productivity through effective scheduling and planning
• Generate purchase/repair orders and maintenance of files
• Parts management: contribute to cost containment through inventory planning and warranty
  
  

Additional Responsibilities

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies
• Performs other duties as assigned
  
  

Skills And Abilities

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills
  
  

Qualifications

• H.S. diploma/GED required
• One (1) year or more in sales and/or customer service required
  
  

DOT Regulated: No

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Job Category: Customer Service

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Hourly

Minimum Pay Range

$17.00

Maximum Pay Range

$17.00

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

\#wd

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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