Customer Service Representative - Retail

TTEC; Rancho Cucamonga (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in Rancho Cucamonga, CA, where your passion for helping others will shine. You'll provide exceptional customer experiences by resolving issues and assisting with accounts. With a commitment to your professional development, this role offers a supportive environment and a competitive starting wage. Be part of a diverse and inclusive team that values your contributions and encourages growth. Experience the joy of making customers happy while building a fulfilling career.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Qualifications

• 6 months or more of call center experience.
• Ability to recognize and explain product knowledge.

Responsibilities

• Provide face-to-face customer service.
• Conduct research to resolve customer concerns.
• Manage cash, check, and credit card transactions.

Skills

Customer Service

Problem Solving

Communication

Cash Handling

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Rancho Cucamonga, CA, you'll be part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States confirms it!

This position requires that you reside within 50 miles of Rancho Cucamonga, CA.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion, or resolving issues with a smile, you'll be the difference between an average or exceptional customer experience.

During a Typical Day, You'll

• Be the face and smile of the operations
• Provide face-to-face customer service
• Conduct research to resolve customer concerns
• Manage cash, check, and credit card transactions
• Assist with customer accounts

What You Bring to the Role

• 6 months or more of call center experience
• High school diploma or equivalent
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $20.62 per hour
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Visit www.hellottecbenefits.com for more information.

More About Your Role

We're committed to ensuring you have the skills and support to succeed throughout your career. From training to individualized coaching, and access to thousands of free courses, you'll have the resources to grow. Your caring and supportive nature will shine through as you help customers. Our TTEC community is a global family here for you.

You'll report to a Team Lead and contribute to the success of the customer experience and the team.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaging, profitable customer experiences powered by humanity and technology. We serve iconic and hypergrowth brands worldwide through various communication channels. These exceptional experiences start with you.

TTEC is proud to be an equal opportunity employer, embracing diversity and inclusion. We are committed to building a workforce that reflects the communities we serve, respecting and empowering all cultures and perspectives. We aim to make every employee feel valued, belonging, and authentic at work. Diversity is our strength, bringing different vantage points and unique value to our team.