Customer Service Representative - Reporting Specialist

State of Missouri; Jefferson City (MO); On-site; USD 37,500 - 40,000; Full time

Job summary

The Missouri Ethics Commission (MEC) is seeking a Customer Service Representative – Reporting Specialist for the Compliance and Education division. This Representative‑Specialist will assist individuals in preparing and submitting various reports filed with the Commission via phone and email.

One‑on‑one training will be provided for this position, as well as tutorials and videos. Salary ranges from $37,500 to $40,000 annually, with a comprehensive benefits package including pension, leave, and

Qualifications

• An associate’s degree from an accredited college or university; or a high‑school diploma/equivalent and two years of work experience are required.

Responsibilities

• Enter and update information in electronic systems.
• Check reports for completeness and accuracy.
• Assist individuals with electronic reporting systems.

Skills

Phone etiquette

Regulatory knowledge

Organizational skills

Attention to detail

Communication skills

Interpersonal relations

Independence

Confidentiality

Electronic reporting familiarity

Education

Associate degree

High school diploma with experience

Job description

Job Overview

The Missouri Ethics Commission (MEC) is seeking a Customer Service Representative – Reporting Specialist for the Compliance and Education division. This Representative‑Specialist will assist individuals in preparing and submitting various reports filed with the Commission via phone and email.

Duties

Enter and update information in electronic systems, check reports for completeness and accuracy, and assist individuals with electronic reporting systems.

Skills, Knowledge, and Abilities

• Ability to handle large volumes of phone calls professionally.
• Ability to interpret, explain, and apply the laws and regulations pertaining to the assigned area.
• Excellent organizational skills.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to establish and maintain working relationships with other staff, elected and appointed officials at the state and local government levels, and the general public.
• Ability to work independently with minimal supervision as well as part of a team.
• Ability to maintain confidentiality.
• Familiarity assisting individuals with electronic reporting systems a plus.

Qualifications

An associate’s degree from an accredited college or university; or a high‑school diploma/equivalent and two years of work experience are required.

Compensation and Benefits

Salary range from $37,500–$40,000 depending on qualifications. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous leave and holiday time, eligibility for health insurance coverage, and more. Your total compensation is more than the dollars you receive in your paycheck. The Total Compensation Calculator and other applicant resources can be found here.

Training

One‑on‑one training will be provided for this position, as well as tutorials and videos.

Contact

Submit resume and cover letter via email to [e-mail] or mail to MEC Personnel, PO Box 1370, Jefferson City, MO 65102. The position will remain open until filled. Preference is given to applications received on or before February 15, 2026. EOE.
Contact 573‑751‑2020, press zero and ask to speak with the human resource team member.