Customer Service Representative REMOTE WORK

Local 222; Town of Hempstead (NY); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision and Rx plans

401k match

Pet Insurance

In-house Wellness Coaches

Tuition and professional development

Job summary

TalentLyft is hiring a customer service representative to manage customer queries and complaints across multiple channels. You will process orders, modifications, and upscale complaints while maintaining composure under pressure and delivering excellent service.

Ideal candidates have proven customer support experience, strong communication skills, and familiarity with CRM systems. You will work to meet service targets and build lasting relationships with customers.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

Customer support experience

Active listening

CRM familiarity

Communication skills

Time management

Phone handling

Education

High school diploma

Tools

CRM systems

Job description

Local 222 are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and upscale complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with peoples.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Tuition and Professional Development Reimbursement Plans
• Hundreds of Discounts with the Brands you Love and Use