Customer Service Representative, Remote Mgmt Svcs

SP Plus Corporation; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a dedicated Customer Service Representative to join their team. In this role, you will handle a high volume of calls, providing exceptional service and resolving customer inquiries with professionalism. You will be responsible for managing customer accounts, conducting detailed research, and ensuring timely solutions. This position offers a dynamic work environment where your problem-solving skills will shine. Join a forward-thinking organization that values customer satisfaction and provides comprehensive benefits, making a positive impact on the daily experiences of clients.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Qualifications

• 1-2 years of experience in Call Center/Customer Service/Accounting roles.
• Ability to handle high volume calls with professionalism and courtesy.

Responsibilities

• Manage high volume of calls to resolve customer issues and inquiries.
• Deliver exceptional client service and prepare activity reports.

Skills

Customer Service

Problem Solving

Multi-tasking

Communication Skills

Telephone Etiquette

Education

High School Diploma or Equivalency

Tools

Microsoft Word

Microsoft Excel

Web Browsers (Google Chrome, Internet Explorer)

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.

• Manage multiple duties at a time
• Deliver exceptional client service via telephone
• Conduct detailed research and address customer inquiries
• Provide quality service by comprehending procedures and continued product knowledge
• Enter data and customer service work on a daily routine basis
• Prepare activity reports to track performance across our customer base
• Track issues, and ensure timely delivery of solutions from support teams
• Complete other duties as assigned

Qualifications

• 1-2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
• High School Diploma or Equivalency.
• Advanced multi-tasking, problem solving and organizational skills
• Ability to work in a fast-paced work environment
• Positive attitude and productive, professional and courteous manner
• Superior telephone etiquette
• Ability to accomplish tasks in the most timely and efficient manner
• Strong written and verbal communication and interpersonal skills
• Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

Salary Range: $20.00 - $25.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.