Customer Service Representative (Remote in Texas)

Talentify.io; United States; Remote; Full time

Job summary

A leading e-commerce company in the pet industry is seeking a Customer Service Representative to provide support for pet-related inquiries. This remote position in Texas offers a starting wage of $15.50 per hour, flexible work arrangements, and opportunities for skill development. Join a supportive team that values diversity and fosters a customer-centric culture.

Benefits

Medical Insurance

Dental Insurance

401k

Ongoing Training

Qualifications

• Minimum of 2 years of customer service experience.
• Strong written, verbal, and listening skills.

Responsibilities

• Communicate effectively with customers regarding pet-related inquiries.
• Research and problem-solve to ensure customer satisfaction.
• Utilize active listening and empathy to assist customers.

Skills

Communication

Problem Solving

Active Listening

Empathy

Multi-tasking

Education

High School Diploma

Tools

Zoom

Slack

Job description

Customer Service Representative (Remote in Texas)

Employer Industry: E-commerce Retail (Pet Industry)

Why consider this job opportunity:
- Starting wage of $15.50 per hour with opportunities for skill development
- Flexible remote work position available to residents of Texas
- Supportive and inclusive work environment that values authenticity and diversity
- Ongoing training and development resources to help you succeed
- Opportunity to make a positive impact on pet owners and their pets
- Competitive benefits including medical & dental insurance and 401k

What to Expect (Job Responsibilities):
- Communicate effectively with customers regarding pet-related inquiries and concerns
- Research and problem-solve to provide solutions, ensuring customer satisfaction
- Utilize active listening and empathy to assist customers and collaborate with team members
- Engage in virtual collaboration with team members and managers to foster a customer-centric culture
- Adapt to changing business needs and maintain confidentiality of sensitive information

What is Required (Qualifications):
- Minimum of 2 years of customer service experience
- Strong written, verbal, and listening skills demonstrated through assessments
- Ability to multi-task in a fast-paced environment while maintaining quality customer interactions
- High school diploma or equivalent experience required
- Must be willing and able to pass a background check

How to Stand Out (Preferred Qualifications):
- Experience using virtual collaboration tools such as Zoom and Slack
- Familiarity with pet products and services

#Ecommerce #CustomerService #RemoteWork #PetIndustry #CareerGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

We work in an open-space, collaborative environment that values integrity, creativity and accountability. Our team of passionate pet lovers approach each day with a get-it-done attitude and a side of entrepreneurial spirit. Our customer-first mentality allows each team member to make an immediate impact on the business no matter their role. At Chewy.com, you go home each day knowing you've made a difference.