Customer Service Representative - Remote in Everett, WA

UnitedHealth Group; Everett (WA); Remote; Confidential; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through technology and care. As a Customer Service Representative, you will be the first point of contact for patients, setting the tone for their experience. This full-time role emphasizes the importance of attendance and responsiveness to feedback, ensuring that every interaction contributes to a positive healthcare journey. With a culture rooted in diversity and inclusion, this position offers a unique opportunity to make a meaningful impact in the communities served while advancing health equity on a global scale. Come be a part of a team that values caring, connecting, and growing together.

Qualifications

• Strong customer service skills with a focus on positive patient interactions.
• Ability to receive and act on feedback effectively.

Responsibilities

• Serve as the first contact for patients, ensuring a positive experience.
• Utilize resources and standard work to provide excellent customer service.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the first contact for our patients, the Customer Service Representative sets the tone for a positive experience for our patients. We are focused on providing great customer service using our resources and standard work. The keys to success in this role are attendance and positive reception to feedback.

This position is full-time (40 hours/week), Sunday - Saturday. Employees are required