Customer Service Representative - Remote in Everett, WA

Freddie Mac; Everett (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare services is seeking dedicated individuals to join their team in a customer service role. This position offers the chance to work remotely while providing vital support to patients through inbound calls. You will assist with appointment scheduling and insurance inquiries, ensuring a positive experience for every caller. With a comprehensive benefits package, including a 401k contribution and equity stock purchase options, this role not only offers competitive pay but also opportunities for career advancement. If you're passionate about health equity and enjoy helping others, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Paid training

Flexible work options

Qualifications

• 1+ year of experience in customer service or administrative roles.
• Proficiency in using computers and navigating complex applications.

Responsibilities

• Handle 80-100 inbound calls from patients daily.
• Assist with appointment requests and insurance inquiries.

Skills

Customer Service

Communication Skills

Computer Proficiency

Flexibility

Education

High School Diploma / GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

1. Salary up to $28.85 per hour
2. Comprehensive benefits package including equity stock purchase and 401k contribution
3. Opportunity for career advancement and growth within the organization
4. Paid training for 4 weeks to enhance your skills
5. Work remotely if located in Everett, WA, providing flexibility
6. Supportive and inclusive work environment focused on health equity

What to Expect (Job Responsibilities):

1. Handle a high volume of inbound calls from patients, averaging 80-100 calls per day
2. Assist patients with requests for appointments, insurance inquiries, and other related issues
3. Transfer calls for triage or refill, and send messages through patient charts to clinical staff
4. Maintain a positive customer service experience as the first point of contact
5. Perform other duties as assigned to support team objectives

What is Required (Qualifications):

1. High School Diploma / GED or equivalent work experience
2. Minimum age of 18 years
3. At least 1 year of experience in a related environment such as customer service or administrative roles
4. Proficiency in using computers and navigating complex applications
5. Flexibility to work various 8-hour shifts within the hours of 7:00 am - 7:00 pm PST

How to Stand Out (Preferred Qualifications):

1. Experience in healthcare settings
2. Previous call center experience