Customer Service Representative - Remote in EST or CST

Lensa; Franklin (TN); Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Customer Service Representative, working remotely in EST or CST. This full-time role involves assisting members with inquiries, scheduling visits, and offers flexible scheduling and career growth opportunities.

Benefits

Paid training

Flexible scheduling

Opportunities for career growth

Qualifications

• Minimum 1 year of work experience.
• Ability to maintain confidentiality and meet HIPAA standards.

Responsibilities

• Scheduling in-home visits with healthcare providers.
• Responding to member inquiries via inbound calls.
• Ensuring accurate appointment scheduling and resolving issues.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Customer Service Representative - Remote in EST or CST

Apply now to join UnitedHealth Group as a Customer Service Representative, working remotely within EST or CST zones. This full-time role involves handling inbound calls, scheduling in-home visits, and assisting members with inquiries. The position offers paid training, flexible scheduling, and opportunities for career growth.

Responsibilities include:

• Scheduling in-home visits with healthcare providers
• Responding to member inquiries via inbound calls
• Ensuring accurate appointment scheduling and resolving issues

Qualifications:

• High School Diploma or GED
• Minimum 1 year of work experience
• Proficiency with Microsoft Office
• Ability to maintain confidentiality and meet HIPAA standards

Preferred: healthcare industry experience, Medicaid or Medicare experience, customer retention roles.

Reside within EST or CST zones, have a dedicated home office, and reliable high-speed internet. The role requires flexibility for evening shifts, occasional overtime, and weekends.