Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Maine; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Customer Service Representative to join their remote team. In this role, you'll provide exceptional customer support while engaging with clients in both Spanish and English. The company values inclusivity and offers comprehensive training, development, and career advancement opportunities. You'll be part of a diverse team dedicated to delivering innovative solutions and creating memorable customer experiences. If you're passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Paid Training

401K with Company Match

Health/Dental/Vision Insurance

Employee Referral Bonuses

Paid PTO

Health and Wellness Programs

Mentorship

Diversity Initiatives

Qualifications

• Fluency in both Spanish and English is required.
• 1+ year of customer service experience is preferred.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Help customers resolve basic technical issues.

Skills

Bilingual (Spanish and English)

Customer Service Experience

Multitasking

Computer Navigation Skills

Education

High School Diploma or GED

Tools

PC Knowledge

Smartphone

Job description

Customer Service Representative-Remote (Bilingual: Spanish and English)

3 days ago Be among the first 25 applicants

Job Title: Customer Service Representative-Remote (Bilingual: Spanish and English)

Job Description

The Customer Service Representative-Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolves routine problems and questions regarding client's products and/or services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

About the Role

As a remote Customer Service Representative at Concentrix, you'll join a diverse team supporting well-known brands by delivering exceptional customer experiences and innovative solutions. We value inclusivity, growth, and support, offering training, development, and career advancement opportunities.

Responsibilities include:

• Providing inbound customer support using a call flow guide in the customer's preferred language
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Qualifications:

• Fluency in both Spanish and English (reading, writing, speaking)
• 1+ year of customer service experience
• Open availability
• High school diploma or GED
• A quiet, distraction-free environment at home
• Proficiency in multitasking and new technologies
• Strong computer navigation skills and PC knowledge
• Availability of a desktop or laptop for testing; company-provided equipment may be available
• High-speed internet (no wireless hotspots or satellite) and a smartphone
• Reside in the United States with a valid U.S. address

Benefits:

• Starting wage between $15 and $18
• Paid training and performance incentives
• Employee referral bonuses
• 401K with company match, paid PTO, holidays, health/dental/vision insurance, and more
• Health and wellness programs, mentorship, and diversity initiatives

Additional Information:

Location: USA, OH, Work-at-Home

Type: Full-time

Physical & Mental Requirements: Operating a computer, keyboard, telephone, headset; sedentary work.

Equal Opportunity Employer. For more info on your rights, visit EEO websites. Reasonable accommodations available upon request.