Customer Service Representative - Remote

Freddie Mac; Waco (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in life insurance is looking for customer service representatives to work remotely. This role includes assisting customers with inquiries and ensuring high service standards. Ideal candidates will have a high school diploma and at least one year of experience in customer service.

Benefits

Comprehensive health, dental, and vision insurance

Robust life insurance benefits

Company-matched 401k and pension plan

Paid holidays and time off

Development training programs

Qualifications

• Minimum of 1 year customer service experience required.
• Must remain in current role for at least 9 months.
• Reliable attendance and flexibility for full-time/part-time.

Responsibilities

• Assist with daily call volume, prioritizing service level.
• Provide accurate resolutions to customer inquiries.
• Professionally handle and resolve escalated issues.

Skills

Customer Service

Communication

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Life Insurance

Why consider this job opportunity:
- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off to support a healthy work-life balance
- Development training programs to enhance your skills and career progression
- This is a remote work opportunity, offering flexibility in your schedule

What to Expect (Job Responsibilities):
- Assist with daily call volume, prioritizing service level
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics
- Professionally handle and resolve escalated issues

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1 year customer service experience in a similar role
- Must remain in current role for at least 9 months
- Reliable and predictable attendance of your assigned shift
- Ability to work full-time and/or part-time based on the position specifications

How to Stand Out (Preferred Qualifications):
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook
- Knowledge of customer service principles and practices
- Ability to work weekends if/when required
- Detail-oriented with a professional and friendly attitude

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