Customer Service Representative (REMOTE)

Talentify.io; United States; Remote; USD 68,000 - 74,000; Full time

Job summary

A leading company in the medical device manufacturing sector is seeking a Customer Service Representative for a remote position. This role offers competitive pay and opportunities for career growth, where you'll engage in providing support via phone and email to healthcare professionals, ensuring accurate order processing and customer satisfaction.

Benefits

Remote work flexibility

Career advancement opportunities

Supportive and collaborative work environment

Qualifications

• 2 years of direct customer service or call center experience required.
• Flexible hours as needed.
• High School diploma or GED equivalent required.

Responsibilities

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Process incoming requests through a multichannel system.
• Maintain accurate record-keeping to ensure quality for all orders.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Tools

ERP systems

SAP

Salesforce

Power BI

Job description

Customer Service Representative (REMOTE)

Pay Competitive

Employment type Full-Time

Job Description

Req#: R544807 Employer Industry: Medical Device Manufacturing

Why consider this job opportunity:
- Salary up to $32.87 per hour plus bonus eligible + benefits
- Opportunity for career advancement and growth within the organization
- Remote work flexibility
- Supportive and collaborative work environment
- Chance to participate in continuous improvement activities/projects

What to Expect (Job Responsibilities):
- Provide phone and email support for inquiries from sales and healthcare professionals
- Process incoming requests through a multichannel system, including order entry and status verification
- Maintain accurate record-keeping in accordance with employer specifications to ensure 100% quality for all orders
- Understand, interpret, and explain detailed information about processes and procedures
- Provide support beyond standard hours as needed based on call volume and workload

What is Required (Qualifications):
- At least 2 years of direct customer service or call center experience
- High School diploma or GED equivalent
- Ability to work flexible hours as needed to support business needs

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's Degree
- Experience with ERP systems: SAP, GHX, EDI, Salesforce, Genesys, and/or Power BI

#MedicalDevice #CustomerService #RemoteWork #CareerOpportunity #ContinuousImprovement

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About the company

Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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