Customer Service Representative - Remote

Lensa; Salt Lake City (UT); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative to join Sharecare, a digital health company. The role involves answering inbound calls, providing customer support, and ensuring satisfaction by addressing inquiries. Ideal candidates will have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Prior experience in a customer service-related field preferred.
• Excellent communication skills required.
• Ability to thrive in a fast-paced, changing environment.

Responsibilities

• Answer inbound calls and provide high-level customer service.
• Evaluate and prioritize caller needs and concerns.
• Educate callers on program benefits and services.

Skills

Communication

Multi-tasking

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people—no matter where they are in their health journey—unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help individuals, providers, employers, health plans, government organizations, and communities optimize well-being by driving positive behavior change. We are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service with courtesy and professionalism. The CSR handles inquiries and issues via telephone and email, accurately recording communications. Calls are primarily routine but may require deviation from scripts and procedures. CSRs use computerized systems for tracking calls, gathering information, troubleshooting, and may assess needs, explain programs, and promote services.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Formulate resolution plans and respond appropriately and efficiently.
• Maintain and restore customer satisfaction; collaborate with other teams as needed.
• Perform problem analysis, determination, and recommend resolutions.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Develop rapport with callers and adjust communication style accordingly.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up as necessary.

Qualifications

• High School Diploma.
• Prior experience in a customer service-related field preferred.
• Excellent communication skills.
• Ability to multi-task effectively.
• Basic knowledge of Microsoft Word & Outlook.
• Proficiency in keyboard use and internet navigation.
• Ability to work effectively in a team environment.
• Ability to thrive in a fast-paced, changing environment.

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.