Customer Service Representative (REMOTE)

Stryker; Redmond (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the medical equipment industry is seeking a Customer Service Representative to join their remote team. The ideal candidate will provide phone and email support, ensuring customer satisfaction through effective handling of inquiries. Flexibility and a strong customer service background are essential for this entry-level position, which offers competitive hourly pay and a range of benefits.

Benefits

Health, dental, and vision insurance options

401(k) plan

Stock purchase options

Flexible work hours

Qualifications

• At least 2 years of customer service or call center experience required.
• High school diploma or GED necessary.
• Associates or Bachelor's Degree preferred.

Responsibilities

• Provide phone and email support for inquiries.
• Answer requests through various channels, including order entry.
• Maintain accurate records per Stryker's standards.

Skills

Customer Service

Call Center Experience

Flexibility

Education

High School Diploma or GED

Associates or Bachelors Degree

Tools

ERP Systems

SAP

Salesforce

Power BI

Job description

Customer Service Representative (REMOTE)

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What You Will Do

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Answer incoming requests through a multichannel system, including order entry, order status verification, and processing returns.
• Maintain accurate records according to Stryker's standards and ensure quality for all orders.
• Understand, interpret, and explain detailed processes and procedures.
• Participate in continuous improvement activities and support team projects.
• Demonstrate flexibility in responding to changing situations.
• Understand how decisions impact customers, markets, and sales reps.
• Provide support beyond standard hours as needed.

Schedule

Monday-Friday, 10:30am-7pm EST. Overtime as needed.

Requirements

• At least 2 years of customer service or call center experience.
• High school diploma or GED.
• Ability to work flexible hours.

Preferred

• Associates or Bachelors Degree.
• Experience with ERP systems like SAP, GHX, EDI, Salesforce, Genesys, Power BI.

Pay: $20.08 - $32.87/hour plus bonus and benefits. Actual pay varies based on location, skills, and experience.

Benefits include health, dental, vision, insurance options, HSA, FSA, 401(k), stock purchase, and more.

Additional Information

Seniority level: Entry level.

Employment type: Full-time.

Job function: Customer Service.

Industries: Medical Equipment, Manufacturing, etc.

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