Customer Service Representative - Remote

Lensa; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking Remote Customer Service Representatives for Pearl Interactive Network. The role involves assisting members with pharmacy benefits, requiring strong communication skills and call center experience. Competitive compensation and benefits are offered, including medical insurance and paid time off.

Benefits

Medical, Dental, Vision, and Life Insurance

Paid time off

401K eligibility

Health & Wellness Benefits

Qualifications

• At least 1+ years of call center experience.
• Customer service and healthcare experience are a plus.
• Proficiency in basic computer functions.

Responsibilities

• Handle inquiries from members and providers using computerized systems.
• Maintain cultural sensitivity and professionalism.
• Meet or exceed goals related to handle time and quality.

Skills

Strong communication skills

Multitasking

Knowledge of medical terminology

Education

High School Diploma

Associate or Bachelor’s degree

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Pearl Interactive Network, is seeking professionals. Apply via Lensa today!

Pearl Interactive Network is sourcing Remote Customer Service Representatives.

The Customer Service Representative will handle inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits. Agents will assist members in understanding and maximizing the use of their pharmacy distribution program.

Pearl offers a Competitive Compensation and Benefits package, including:

• Hourly rate plus additional Health & Wellness Benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits supporting your professional, physical, and financial well-being through our development and coaching programs.

Operating Hours: Mon - Fri 8:30 AM to 10 PM EST; Sat and Sun 9 AM to 6:30 PM EST (shifts vary)

Technical, Equipment, and Work-from-Home Requirements:

• Broadband internet with minimum speeds of 40 Mbps download and 5 Mbps upload. No Satellite connections. Verify at speed.cloudflare.com before applying.
• Ethernet cable connection; Wi-Fi-only is prohibited.
• Private, secure workspace free from noise and distractions.
• Computer equipment, monitor, and headset provided.

Essential Duties and Responsibilities:

• Use computerized systems to gather information and respond to inquiries, document issues and resolutions, and escalate as needed.
• Successfully complete HCP and customer calls within established work hours.
• Provide and act on performance feedback; learn and apply new skills as customer expectations evolve.
• Maintain cultural sensitivity and professionalism when interacting with HCPs, customers, and management.
• Work in a production environment, meet or exceed goals related to handle time, schedule adherence, and quality.

Education and Work Experience Requirements:

• High School Diploma required; Associate or Bachelor’s degree preferred.
• At least 1+ years of call center experience.
• Customer service and healthcare experience are a plus.
• Strong communication skills, ability to interface with diverse populations, knowledge of medical terminology preferred.
• Proficiency in basic computer functions, multitasking across software systems, and time management skills.

Physical Requirements: Regularly required to sit, stand, walk, use hands, reach, talk, and hear. Occasionally lift up to 10 pounds. Must have good vision abilities.

This description outlines the general nature of the work. Responsibilities may change to meet organizational needs.

Background Checks and Skills Assessments: Wages are determined by location and comply with SCA regulations. Pearl is an Equal Opportunity Employer, ensuring fair consideration regardless of race, color, religion, sex, or other protected statuses.