Customer Service Representative - Remote

Lensa; Olympia (WA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative to provide excellent service remotely. The role involves handling inquiries, educating callers, and resolving issues efficiently. Ideal candidates will have strong communication skills and a high school diploma. Join a dynamic team committed to enhancing customer satisfaction across the United States.

Qualifications

• Experience in customer service preferred.
• Ability to work well in a team environment.

Responsibilities

• Handle inbound calls from members and providers.
• Educate callers about program benefits.
• Meet or exceed call center metrics.

Skills

Communication

Multitasking

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare

Sharecare is a leading digital health company that helps people unify and manage all their health in one place. Our virtual health platform supports individuals, providers, employers, health plans, and organizations to optimize well-being and promote positive behavior change. We are committed to making high-quality care accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and provides excellent customer service with courtesy and professionalism. The CSR manages inquiries via phone and email, records communications accurately, and may need to deviate from standard scripts and procedures as necessary. They use computerized systems for tracking and troubleshooting, assessing needs, explaining programs, and promoting services.

Position Details

• This is a remote position, open to applicants anywhere within the United States.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Develop and implement plans to resolve issues efficiently.
• Maintain and restore customer satisfaction, collaborating with other teams as needed.
• Analyze problems, determine solutions, and communicate resolutions effectively.
• Educate callers proactively about program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools accurately to process and document information.
• Build rapport with callers and adjust communication style appropriately.
• Provide accurate information about Sharecare's programs and services.
• Escalate issues internally and follow up on escalated cases.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service preferred.
• Excellent communication skills.
• Ability to multitask effectively.
• Basic knowledge of Microsoft Word & Outlook.
• Proficiency in keyboarding and internet navigation.
• Ability to work well in a team environment.
• Thrives in a fast-paced, changing environment.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected characteristics.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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