Customer Service Representative (Remote)

ABC Legal Services; Fort Lauderdale (FL); Remote; Full time

Job summary

A leading company in legal services seeks a Customer Service Representative to enhance customer interactions and resolve inquiries. This remote position requires expertise in customer support and proficiency in Microsoft Office tools, with a pay range of $15.00 to $17.00 per hour. Applicants should possess strong problem-solving abilities, and the ability to manage multiple priorities in a fast-paced environment.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) plan

Disability insurance

Employee assistance program

Paid time off

Referral bonus program

Qualifications

• 1-3 years of customer support or call center experience.
• Proficient in Microsoft Office tools.
• Strong English communication skills.

Responsibilities

• Respond to customer support tickets and resolve issues.
• Manage high-volume phone calls and assist customers.
• Document issues in Confluence.

Skills

Problem-solving

Transcription

Investigation

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

PDF editors

Phone systems

Job description

Customer Service Representative (Remote)

Join to apply for the Customer Service Representative (Remote) role at ABC Legal Services.

ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 700 with offices across the country, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years, continuously advancing our technology and processes to stay ahead of our competition.

Job Overview:

The Customer Support Specialist addresses and resolves customer questions and issues, providing an excellent customer experience. Responsibilities include correcting errors, following up with process servers, moving orders along, and providing updates. The role requires diplomacy, quick thinking, and the ability to handle multiple priorities. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina.

Key Responsibilities:

• Respond to customer support tickets, answer questions, and resolve issues related to orders
• Manage high-volume phone calls assisting customers with orders and guiding new customers online
• Respond to emails, address questions and concerns from customers, internal departments, and field process servers
• Document issues in Confluence
• Visit court dockets for case information and occasionally review filed papers
• Perform other duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Proficient with Microsoft Outlook, Excel, Word, PDF editors, and phone systems preferred
• Experience with document manipulation
• Ability to read, write, and speak English fluently
• Strong transcription, review, investigation, and problem-solving skills
• Ability to perform repetitive tasks accurately and maintain quality under stress
• Ability to anticipate issues and implement improvements
• Typing speed of at least 55 WPM

Benefits:

• Health, Dental, Vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off, holidays, and floating holidays
• Referral bonus program

Starting Pay: $15.00 to $17.00 per hour

Schedule: Full-time, Monday to Friday, 7 AM - 4 PM PST

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Legal Services

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