Customer Service Representative - Remote

Lensa; Denver (CO); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading digital health company is seeking a Customer Service Representative (CSR) for a remote position. The CSR will handle inbound calls from members and providers, providing high-level customer service and ensuring customer satisfaction. Ideal candidates possess strong communication skills and the ability to multi-task in a dynamic environment.

Qualifications

• Prior experience in a customer service related field preferred.
• Ability to work effectively with others in a team environment.
• Computer keyboard proficiency and internet navigation skills required.

Responsibilities

• Answer inbound calls from members and providers and provide high-level customer service.
• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Maintain and restore customer satisfaction while meeting call center metrics.

Skills

Communication skills

Multi-tasking

Customer service

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Customer Service Representative - Remote

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa partners with DirectEmployers to promote this job for Sharecare.

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

• This is a remote position and can be located anywhere within the United States.
  
  

Essential Job Functions

• Identify, evaluate and prioritize callerneeds, questions and concerns.
• Formulate plans of resolution and respondappropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information aboutSharecare programs and services.
• Escalate issues internally and follow up on escalated issues.
  
  

Qualifications

• High School Diploma
• Prior experience in a customerservice relatedfield preferred
• Great communication skills
• Must be able to multi-task
• General working knowledge of Microsoft Word &Outlook
• Computer keyboard proficiencyand internet navigation skillsrequired
• Have the ability towork effectively with others in a teamenvironment
• Ability to thrive in a fast-growing always changingenvironment
  
  

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

EverHealth - Customer Service and Support Associate (Remote, US)

Customer Service Phone Agent (E-Commerce )

Remote Call Center Customer Service Representative

Remote Healthcare Call Center Representative

Denver, CO $45,000.00-$65,000.00 3 weeks ago

Seasonal Customer Service Representative (Remote)

TRICARE Customer Service Rep - Midwest (WY, CO, ND, SD, NE, KS, MN, IA, MO, WI, IL)

Denver, CO $40,000.00-$45,000.00 4 days ago

Medical Supply Customer Care Service Manager

Aurora, CO $60,000.00-$70,000.00 2 weeks ago

Bilingual Healthcare Customer Service Representative

Entry Level Customer Service - Work From Home

Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)

Customer Service Representative-Remote (Bilingual: Spanish and English)

Staff Product Manager, Consumer Account Management

Staff Product Manager, Consumer Account Management

Denver metropolitan area, CO $150,000.00-$180,000.00 1 week ago

Technical Support Representative-Remote (Bilingual: Portuguese and English)

Denver, CO $81,000.00-$110,000.00 6 days ago

Denver, CO $55,000.00-$75,000.00 3 weeks ago

Denver, CO $80,000.00-$90,000.00 1 month ago

Westminster, CO $90,000.00-$110,000.00 1 day ago

Seasonal Inside Sales Representative (Remote)

Denver, CO $90,000.00-$110,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.