Customer Service Representative ( remote )

Third Party CS; Barstow (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

Une entreprise dynamique cherche un représentant du service à la clientèle pour répondre aux besoins des clients avec empathie et efficacité. Ce rôle, pouvant inclure des options de télétravail, requiert des compétences en communication et en multitâche. Les représentants seront responsables de fournir des informations sur les produits et de résoudre les problèmes des clients tout en maintenant un haut niveau de satisfaction.

Benefits

Assurance santé (incluant dentaire et vision)

Plan de retraite excellent

Mobilité ascendante dans d'autres postes et gestion

Heures flexibles

Positions à distance disponibles

Qualifications

• Expérience préalable en support clientèle, services aux clients ou ventes.
• Capacité à communiquer efficacement sur diverses plateformes.
• Orientation vers les solutions et l'expérience client positive.

Responsibilities

• Gérer les appels entrants, courriels et chats des clients.
• Suivre les procédures et politiques de service à la clientèle.
• Viser à dépasser les objectifs personnels et d'équipe.

Skills

Communication efficace

Multitâche

Gestion du temps

Orientation client

Education

Expérience en support client ou ventes

Tools

Compétences informatiques de base

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)