Customer Service Representative, Reliability (12-11-26 Start Date)

Spectrum, LLC; Morrisville (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Spectrum is seeking a customer service representative in Morrisville, NC to support residential customers by troubleshooting connectivity issues and handling billing inquiries over the phone. In this role you will diagnose internet, video and voice problems, uncover customer needs, and offer tailored solutions.

You’ll deliver professional, courteous service and explain Spectrum products clearly, collaborating with the team to ensure 24/7 service.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write and understand English.
• Willingness to work nights, weekends, and holidays.
• One year of call center or equivalent experience preferred.
• Customer service or technical support experience preferred.

Responsibilities

• Troubleshoot internet, video, and voice issues for customers.
• Uncover needs and provide tailored solutions quickly.
• Deliver professional, courteous support on every call.
• Explain Spectrum products and services clearly.
• Handle multiple customer conversations with confidence.
• Maintain a positive attitude when handling feedback.
• Collaborate with the team to ensure 24/7 service.

Skills

English proficiency

Education

High School Diploma

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to transform everyday challenges into meaningful solutions? At Spectrum, you’ll support our residential customers by troubleshooting connectivity issues and resolving billing inquiries, all while delivering the highest standard of service over the phone. Your work not only connects people to what matters most but also helps strengthen Spectrum’s reputation as a trusted provider. Here, every interaction you have leaves a positive impact on our customers and the company.

How You’ll Make an Impact

• Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources
• Uncover customer needs and provide tailored solutions to resolve concerns efficiently
• Create memorable customer experiences by delivering professional and courteous support on every call
• Represent Spectrum as a trusted expert by clearly explaining products and services
• Manage multiple customer interactions with confidence and resourcefulness
• Navigate feedback and challenging situations while maintaining a positive attitude
• Collaborate with a supportive team to ensure seamless service around the clock

Working Conditions

• Operate in a 24/7 call center environment with various shift options
• Be prepared to work nights, weekends and holidays as scheduled

Required Qualifications

Schedule

• Ability to work a variety of schedules including nights, weekends, and holidays

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English, multi-tasking,

Preferred Qualifications

• Minimum one year of call center or equivalent experience
• Customer service/technical support experience
• Call Center Experience; Cable operations and/or telecommunications experience

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Learn about Life at Spectrum.